31st December 2014; Harte Coyle Collins, Solicitors & Solicitor Advocates, achieved Lexcel Accreditation for excellence in management across all practice areas in October 2014 for the second year. Lexcel is the Law Society’s legal practice quality mark for excellence in legal practice management and excellence in legal client care. It provides a flexible, supportive management framework to help practices develop consistent operational efficiency and client services, manage risk effectively, and reduce client costs.
Lexcel sets the required standard in 7 different areas, structure and strategy, financial management, information management, people management, client care, file and case management. Practices and organisations accredited against the Lexcel standard have achieved a stamp of excellence in practice management across all areas of the practice. Lexcel accreditation provides confidence to clients that a quality management system operates in the firm resulting in increased client satisfaction. This quality management system is independently assessed on an annual basis and demonstrates Harte Coyle Collins commitment and ability to consistently deliver services that meet client expectations, improve overall client satisfaction, assist regulatory compliance and promote a professional workplace.
The firm was first awarded the stamp of excellence by the Centre for Independent Lexcel Assessment in September 2013. The accreditation requires annual assessment by an independent Assessor to ensure quality in the management of the practice. The practice achieved the accreditation for the second year running.
Harte Coyle Collins continues to strive to achieve its mission statement to provide clients with clear, reliable and timely advice as to options, risks and outcomes. The firm’s ethos is a commitment to justice and to service with integrity and efficiency so as to create a relationship of trust, confidence and satisfaction and to ensure the best possible outcome for our clients.